EYE AM HAIR WEBSITE PRIVACY POLICY

1. What is “personal information”?

  1. The privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about identified individual or an individual who is reasonably identifiable:

    1. whether the information or opinion is true or not; and

    2. whether the information or opinion is recorded in material form or not.

  2. If the information does not disclose your identity or enable you identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2. What information do we collect? 

The kind of personal information that we collect will depend on how you use the website. The personal information which we collect and hold about you may include: Full name, phone number and email, in some cases credit card details.

3. How we collect your personal information

  1. We may collect personal information from you whenever you input such information into the website.

  2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection 

  1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

  2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personal acting in the normal course of their duties.

  3. Collecting your card details enables us to secure your booking and ensures the sustainability of our small business. The only charge that will be automatically applied to your card is a cancellation fee which may be applied if you cancel your appointment less than 48 hours before your scheduled appointment time. The information we collect and store via Timely is for Eye Am hair's records only and will not be shared with any third party. 

  4. When making your booking on Timely you may have opted in to receive Eye Am Hair newsletters which you are free to opt-out of at any time. We will only use your personal information for this purpose if we have collected it from you in this way. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 

5. Access and correction 

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principles 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us set out below. 

6. Complaint procedure

If you have any complaint concerning the manner in which we maintain the privacy of your personal information. Please contact us as set out below. All complaints will be considered by Chelsea De Main, we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will. In consultation with you. Take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your personal information will not be disclosed outside Australia unless you expressly  request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

8. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: contact@eyeamhair.com

See the Legal Document here.